Shipping Policy

Orders are processed in 1 – 2 days, Monday to Friday, except on public holidays. During holidays, processing times may vary. Most orders are delivered within 3 – 7 working days post-dispatch.

Remote Locations
Deliveries to very remote locations such as the North East Indian States may take up to 7 business days or longer, depending on the location’s geographical constraints. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.


In case of Breakage
Do not break the seal of the product if you have any doubts/ questions about the authenticity. Once the product seal is broken, we do not accept return/ replacement for the product.


Damage in transit
If you have received your order and something is damaged, faulty or incorrect, you will need to send us a clear image of the issue, the expiry and batch number of the product, a snapshot of the MRP, your order/ bill number (proof of purchase) and the item(s) affected to proteinshoppeind@gmail.com within 7 days of receipt of goods. Please allow 2-3 working days for a response from our Customer Service rep.

Please do not throw any items away until we have resolved the matter.

Returns & Refunds
For Returns to be accepted, please ensure that the product is in re-saleable condition meaning that it is in its original packaging, unopened, unused and the tags, boxes and other packaging is intact. 2-way shipping charges (both sides traveling) will be deducted from the refunded amount.

We do not procure products from any third parties and always source directly from the manufacturer, authorized company, and from reliable importers. Therefore, we do not take any liability regarding the taste and mixability of the product. If there is any concern, you need to raise it to the Brand and there is no return/replacement for the same.